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Delivery
1. How Satisfied are you overall with the service you received?
2. How satisfied are you with the speed in which the service was delivered ?
Communications
3. How satisfied are you with the ease of contacting the person you needed?
4. How satisfied are you with the clarity of information or advice provided?
5. How satisfied are you with the time taken to respond to telephone calls?
6. How satisfied are you with how your telephone enquiries were dealt with?
7. How satisfied are you with the time taken to respond to written / postal enquiries?
8. How easy was it to find information about Arbortech ?
9. How easy was it to understand and complete the Quotation Acceptance form ?
Quality of Staff
10. How satisfied are you with the relevant knowledge of the staff you dealt with directly ?
11. How satisfied are you with the courtesy of the staff ?
12. How satisfied are you with the helpfulness of the staff ?
13. How satisfied are you that the staff showed interest in you as an individual / treated you as a valued customer ?
Quality of Work
14. How satisfied are you with the relevant knowledge of the staff you dealt directly with ?
15. How satisfied are you with the works undertaken ?
16. How likely are you to recommend our services to a friend or colleague ?
17. How likely are you to use our services again ?
Problem Solving
18. How satisfied are you with the way problems were resolved ?
19. Please use the space below for any further comments to your responses, or any suggestions on how we could improve our services. May we take this opportunity in thanking you for taking the time to complete this questionnaire.
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